Due to the new “Healthy Washington” guidelines for libraries, our services will be curbside only in Phase I. We can still retrieve materials for you and you will be able to pick up holds during normal business hours. Copy, print, and fax service will be available as well. The public is not permitted to enter the building in Phase I.
During Phase II, the public will be able to come into the building and utilize our services normally, for the most part. We will still require masks and a health check at the door, and users will be required to use self-check to borrow materials.
Phases are released each Friday afternoon for the next week and we will move between service models as the phases change.
The Library District is expanding hours and changing the service model to one best described as “walk ins welcome.”
We are required to keep our capacity low, so usage will be limited to 10 or 15 people at a time, depending on location. We still strongly encourage patrons to make appointments for guaranteed service, but we will happily serve anyone who simply stops by, provided there is available space.
Curbside service will be available for the foreseeable future.
Masks and health screening practices will still be in place and some services will still be limited in order to maintain the required social distancing.
The Library District has been given permission to move forward with a limited opening. All patron services will be available by appointment and library hours will be expanded.
Newport: Monday-Thursday, 10am-6pm; Friday & Saturday, 10am-5pm
Calispel Valley: Tuesday-Thursday & Saturday, 10am-5pm
Ione: Tuesday-Thursday, 10am-5pm
Metaline Falls: Monday, Wednesday, & Friday, 10am-5pm
Services & Appointments
Users can make appointments for the following services: computer use, faxing, copying, curbside pickups, one-on-one assistance, browsing, and family browsing.
Anyone entering the library will be required to answer health screening questions, have their temperature taken, and wear a mask over their nose and mouth the entire time (ages 5+).
All appointments are limited to one person except for family browsing. Family browsing will allow up to 4 people in per reservation.
Making an Appointment
To make an appointment, do one of the following:
- Download the free MyLibro app and self schedule for any service, anytime
- Go to pocld.me/appointment to schedule for curbside service
- Call your local branch at 800-366-3654 (listen through the whole menu to find your branch’s extension)
We are limited to having only 10 people inside the building at any given time, so appointments are required to ensure we do not exceed our cap.
Questions or comments can be sent to the Library Director at email@example.com or by calling 800-366-3654 x 55.
Curbside service and computer reservations are slated to begin the week of June 8. Hours will be more limited than usual, so please be sure to verify staff is on site before you come.
Curbside/Computer Reservation Hours
Newport: Tuesday – Thursday, 1-6pm; Friday & Saturday, 12-5pm
Calispel Valley: Tuesday – Thursday & Saturday, 10am-3pm
Ione: Tuesday – Thursday, 1-5pm
Metaline Falls: Monday, Wednesday, & Friday, 1-5pm
Computer reservations must be made at least 24 hours in advance by calling 800-366-3654 or emailing firstname.lastname@example.org. You can call any branch to make an appointment at your chosen location. Anyone who enters the building will be required to sanitize their hands, have their temperature taken, and answer health screening questions prior to entry. We prefer if you wear a mask.
To pick up holds, please either call within 10-15 minutes of your arrival at the library or when you arrive. Staff will bring your items out to the designated hold area. We would appreciate you staying in your vehicle until the items have been placed in the hold area and staff have reentered the building.
Please reach out if you have questions.
Due to the extension of the “Stay Home, Stay Safe” order, the reopening plan that was slated to begin on May 11 has been delayed. Pend Oreille County is eligible for a variance, which will allow us to move through the reopening phases more quickly, but at this point it is unclear when the approval will happen.
As soon as we receive clear direction from the county and Northeast Tri-County Health, we will update you with the new timeline.
If you have any questions about this process, please call the Library Director, Mandy, at 800-366-3654 x 55 or email email@example.com.
FAQ about the COVID-19 Library Closures:
- What happens to our holds?
Holds can be picked up at the following times:
Newport: Tuesday, 3/17, 4-8pm; Wednesday, 3/18, 3-6pm
Calispel Valley: Wednesday, 3/18, 3-6pm
Ione: Wednesday, 3/18, 3-6pm
Metaline Falls: Wednesday, 3/18, 3-6pm
After Wednesday, there will be no holds shipment as many of our partner libraries will also be closed.
- What happens to the stuff we have checked out?
Due dates will be extended, when possible, or you can simply keep them until we reopen (we do not have overdue fines). Items can also be returned to the outdoor drop boxes at each library; there will be no penalty for putting audiovisual items in the drop during the closure.
- Can I still check out eBooks?
Yes! All of our digital collections will be available. Additionally, we have removed blocks so all accounts should be able to check out, even if there are items overdue or old fines on your account. We will also be increasing the items you can borrow on Hoopla.
- What if I need to use a computer?
Unfortunately, no one will be allowed into the library beginning March 17. However, our WiFi will remain on and is usually accessible from outside the library.
- I have more questions. How can I contact you?
You can email firstname.lastname@example.org or call the Library Director, Mandy, at 800-366-3654 x 55.